![](/media/oruewzz5/home_hero.jpg?width=1216&height=684&v=1da3d7d5cc3e7c0)
Bright Horizons Global Consumer Privacy Notice
Introduction
Around the globe, consumers trust Bright Horizons to provide high-quality education and care, operate with integrity, and empower them to thrive. Respecting the privacy rights of our consumers is an integral part of building and maintaining that trust. This Notice explains how Bright Horizons collects and uses its consumers’ personal information.
Who does this Notice apply to?
This Notice applies to any prospective, current or former consumers of Bright Horizons’ services, websites, apps and social media (Consumers). Bright Horizons’ services include child and adult care (e.g., in-home care, center care, information and resources), parental leave toolkit, coaching, consulting, educational advising and tuition assistance (Services).
This Notice covers our Services globally. Consumers can click on the links below for additional terms that apply to Consumers residing in certain regions or receiving Services in those regions. The region-specific terms only apply to the Services that operate in those geographic locations or as applicable law requires.
A separate Global Staff and Supplier Privacy Notice applies to prospective, current and former staff and suppliers (including employees, apprentices, agency workers and contractors).
For simplicity throughout this Notice, ‘we’, ‘us’ and ‘our’ means Bright Horizons and ‘you’ or ‘your’ means Consumer.
Who controls your personal information?
Bright Horizons is made up of a number of companies. This section gives you the legal name of the Bright Horizons’ company responsible for processing your personal information.
Bright Horizons has a Global Privacy Officer (who also acts as its Data Protection Officer for the UK and the Netherlands) and can be contacted at dataprivacy@brighthorizons.com.
Location of Services |
Responsible Company |
United States, Canada, India
|
Bright Horizons Family Solutions LLC 200 Talcott Avenue South, Watertown, Massachusetts, 02472, USA. This entity also includes services under our brand names Bright Horizons, Bright Horizons EdAssist Solutions and College Coach. |
United Kingdom, Ireland
|
Bright Horizons Family Solutions Limited (Co. No. 2328679) Pioneer House, 7 Rushmills, Northampton, NN4 7YB, UK. This entity also includes services under our brand names Bright Horizons, Yellow Dot Nurseries, Asquith Nurseries, Magic Nurseries and My Family Care (MFC). |
Netherlands
|
Kindergarden Nederland B.V. (Co. No. 33303797) Herengracht 250, 1016 BV Amsterdam, Netherlands. |
Why do we collect your personal information?
We limit the collection of your personal information to what is necessary. We do not sell your personal information to any third parties. Below we have highlighted the main reasons for collection:
- Fulfill or meet the reason you provided the personal information to us.
- Respond adequately to your requests for Services or information.
- Provide Services to you and/or your dependents.
- Personalise, enhance, and support your website experience and/or the Services.
- Create, maintain, customise, and secure your account with us.
- Facilitate and process purchases, financial transactions and payments.
- Provide information regarding our Services and areas of interest to you.
- Research and analyse existing Services for training and quality purposes and develop new Services.
- If you receive our Services as an employee benefit, to aid your employer in the administration of the employee benefit.
- Comply with laws, regulations and sector standards.
- Protect the security of our technology and data.
- Fulfil tax, reporting, and other financial requirements and obligations.
- Prevent or detect unlawful acts.
- As described to you when collecting your personal information.
- Evaluate or conduct a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all assets of Bright Horizons, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding.
When do we collect your personal information?
There are a variety of contexts under which we will collect your personal information.
When you visit our websites or use our applications (apps) or social media, we collect your personal information from:
Our website is not intended for use by children under 16 years of age nor do we knowingly collect personal information from children under 16 through our website. If you are under 16, please do not use or provide any information on our website. |
When you call our Contact Centers, we will collect your personal information from:
|
|
What personal information do we collect and process?
If you are a prospective consumer, we will process:
|
|
Who do we share your personal information with?
We consider your personal information confidential and do not share it with anyone else except as described in this Notice. There are limited circumstances that require us to disclose your personal information to others in order to deliver Services and meet our contractual/legal obligations or legitimate business interests. Examples include:
Bright Horizons’ Group Companies |
We may share your personal information with our subsidiaries and affiliate/group companies as necessary to provide the Services. |
Sub-contractors and Agents |
We sometimes employ or contract with other companies and individuals to perform functions on our behalf. Depending upon the type of service they are providing, we may share personal and special category (sensitive) personal information only as appropriate and necessary. These parties are under contractual obligations to use your personal information only as directed by us and as needed to perform their functions. All are under a legal duty to handle such information in accordance with Bright Horizons’ information security, data protection and confidentiality standards, and this Notice. Some examples include our insurance brokers/provider, payment service providers, and IT developers. |
Business Partners |
If you utilise our child/adult care or coaching services, we may partner with a professional external provider (Business Partner) to arrange for them to deliver the Services to you or your dependent. You will have an independent relationship with our Business Partner. They may require personal information from you in order to deliver the Services to you in accordance with their own processes and obligations under the law. In order to arrange the Services with the Business Partner, we may need to share personal and special category (sensitive) personal information as appropriate and necessary. We have contracts with the Business Partners that require them to use your personal information only as allowed under the contract, in compliance with all applicable laws and to meet appropriate standards of information security, data protection and confidentiality. |
Employers |
Your employer may make the Services available to you as an employee benefit. In order to meet our obligations to your employer, we provide details of your use of the Services, which may include your name, dates of use, reasons for use, and other employer requested utilisation information. We disclose only information relevant to the utilisation of the Services or necessary for their administration of the benefit. |
Third Parties to Comply with Legal Requirements |
We share personal information if required by law/regulations or as we reasonably determine to be necessary and as permitted by law to protect our rights or the rights of others, to prevent harm or damage to persons or property, to fight fraud, or to enforce our website terms of use or other contractual rights. For example, a government may require us to disclose personal information for law enforcement purposes; or require us to disclose personal information for safeguarding or government funding purposes; or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. |
Business Transfers |
As we continue to develop our business, we may sell or buy assets or entities. If any Bright Horizons business unit is sold, personal information relevant to the acquisition may be transferred as part of the transaction. |
Where do we process and store your personal information?
Electronic Information
|
Some personal information may remain on electronic storage data systems in the country where we provide the service. However, our primary electronic storage facilities and contact centers are in the United States. Please note that we (or our Affiliates, service providers or agents) may process personal information in other countries, where your personal information may be subject to the laws of that jurisdiction, including laws regarding the disclosure of personal information to government authorities. We ensure appropriate safeguards are in place before we transfer personal information to any other country. |
Hardcopy Information |
The hardcopy of personal information we collect remains in the country where you receive the services or provide the information. |
How long do we keep your personal information?
Whenever we collect or process your personal information, we’ll only keep it for as long as is necessary for the purpose for which it was collected and , as required under law and to defend legal claims.
What rights do you have over your personal information?
To ask for your information to be amended, please follow one of the steps below as applicable to the Services you receive:
- If you have an online account, update the information directly online.
- Call our contact center team to request the amendments.
- Contact the location providing the Service to request the amendments.
To ask for direct marketing communications to stop, please follow the steps below:
- Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular mailing list.
- If you have an account, log in to your account and change your preferences.
- In our apps, you can manage your preferences and opt out from one or all of the different notifications by selecting or deselecting the relevant options in the ‘Settings’ section.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
If you have any questions about your privacy rights, you can contact our Global Privacy Officer at dataprivacy@brighthorizons.com.
Residents of California click here to read additional information that applies to you.
Consumers receiving Services in the United Kingdom, Ireland, the Netherlands and any other country in the European Economic Area click here to read additional information that applies to you.
How do we protect your personal information?
We utilise appropriate technical, organisational, and physical safeguards to protect your personal information we process in both physical and electronic formats. We provide data protection, privacy and security training and conduct internal periodic quality assurance audits to ensure we maintain these standards.
Bright Horizons’ Information Security program is ISO 27001 certified and our Privacy program is ISO 27701 certified. Click here to view our applicable ISO certifications.
However, please note that no computer system or information can ever be fully resilient against every possible hazard or risk. We do maintain appropriate levels of security in accordance with data protection, privacy and security laws and regulations in the territories we operate and keep these under review.
You also play a valuable part in protecting the security of your personal information. You should never share with anyone your password to access any accounts that you created or which we created for you. When using a browser to access your account, after you have finished you should log out and exit your browser to prevent unauthorised users from returning to your account.
If you believe that someone has improperly used your account or provided information about you that you didn’t authorise, please contact us immediately at dataprivacy@brighthorizons.com.
Will this Notice change?
This Notice is subject to change in order to remain compliant with data protection and privacy laws in the territories in which we operate. Please check back periodically, especially before you provide any personal information. This Notice was last updated in January 2023.
Any Questions?
We hope this Notice has been helpful in setting out the way we process your personal information and how we do this in a transparent and accountable manner.
If you have any questions that haven’t been covered by this Notice, please contact our Global Privacy Officer at dataprivacy@brighthorizons.com.